Thank you for your interest in BZOTech’s products and services (“Services”).
Acceptance and compliance with these Terms are required for access to and use of the Service. All visitors, users, and others who access or use the Service are bound by these Terms. You agree to be bound by these Terms by accessing or using the Service. You may not use the Service if you disagree with any aspect of the terms.
1. Product Distribution
All of our free items are accessible for download without cost. However, we do keep count of the number of product downloads and may approach you for further assistance and attention.
We sell commercial items on our website as well as certain themes that are only available through the ThemeForest marketplace.
If you purchase a product from BZOTech site, you will receive a download link when you complete the payment.
If you purchase a product on Themeforest, you will be routed to the download page at ThemeForest.net once we have successfully received your money. The download link will be sent to the email address you provided during the checkout process.
If you have not received an email within this time frame, please contact us using our contact page.
By purchasing a BZOTech product:
- The customer will receive 100% open source code.
- You are free to modify our product to suit your needs.
All products sold on this website is owned by BZOTech. You are expressly banned from duplicating, redistributing, using, or publishing any products without BZOTech’s authorization. You are not allowed to copy any of our code in whole or in part in any other program, product, or website.
BZOTech regularly updates and enhances our products to fix issues and ensure compatibility with the most recent platform version. BZOTech offers free upgrades for items purchased by clients.
5. Technical Support
5.1. BZOTech provides free technical support for purchased products via a ticketing system.
In general, support is not accessible for free products.
5.2. BZOTech recommends that purchasers follow the installation instructions included in the product documentation when installing the products.
5.3. Support will be provided free of charge in the case of themes/extensions issues that are not of the buyer’s fault and that were not fairly obvious during the inspection of the system requirements and testing prior to the purchase, even though the required diligence was followed.
To guarantee your protection we offer a 30-day money back guarantee with no questions asked. You can get a full refund via your original payment method if you are unsatisfied with your goods before the valid refund period for any reason. Within 7 business days, your refund request will be processed.
BZOTech reserves the right to refuse refund requests in the following situations:
- A refund request is sent after 30 days
- The product does not work as expected but was never reported within the refund period.
- Payment was not made through PayPal.
- The refund request is filed a second time for the same product.
- Installation, Support and Customization services are non-refundable.
The items listed below are non-refundable:
- Installation services
- Support packages for free extensions
- Customization services
7. Product License
- Personal: The product can be used on an unlimited number of domains, but only one domain receives support.
- Business: The product may be used on an infinite number of domains, with five domains receiving support.
- Developer: The product may be used on as many domains as you want, and support is available for as many domains as you want.