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Welcome To BZOTech Help Center
Access our premium support and let us know your problems, we will help you solve them.
Technical Support
Running in real troubles with our products? Get in touch with our hands-on, fast and professional Support Team. Our supporter will check and reply to you within 12 – 24 hours on weekday (except for weekends & holiday).
Forum Community
Here you may discuss and share solution for your website problems whether it be theme, plugin or core related. Please keep in mind that this is not a Support Channel.
Magento 2 Theme FAQs
This documentation will be regularly updated. You can bookmark it to keep in touch with our news.
Shopify Theme FAQs
If you are customizing the theme and can’t find your solution in our documentation, please go over this material.
Documentation
Here you will find instructions to install, import demo content and configure the theme to create amazing websites.
Support Policy: What’s covered and knowledge base
If you have any queries or have any issues when using our products, before submitting a ticket, please refer to the documentation included with your purchase and FAQs pages.
Our supporter will check and reply to you within 12 – 24 hours on weekdays. In some cases, the waiting time can be delayed to 48 hours. During business hours (Monday to Friday), our help desk is monitored multiple times per day, and tickets are responded to in the order they are received. Tickets are sent on weekend days or public holidays will be processed next Monday or the next business day.
Tips to get support faster:
To enable us to assist you more quickly, do ensure that your tickets contain the essential information:
- Purchase code/order ID
- Link to your site
- WordPress site admin account
- State your issue clearly
- Screenshots of your issue
- Language: English
Item support includes:
- Answering technical questions about item’s built-in features, functionality and supported third party assets.
- Adding minor Custom CSS code not more than 3 queries
- Assistance with reported bugs and issues
- Help with included 3rd party assets bundled in our products
Item support does
NOT include:
- Item customization; code customization guide; add extra features that are not included in the product by default
- Third-party assets which are not bundled in our products issues
- Issues relating to hosting, server environment, or software
Need a Customization?
We are really enthusiastic about our job and constantly strive to provide our clients with the finest service possible. We provide services to clients from all around the world.
